How to File a Consumer Complaint

The Division of Insurance enforces Alaska insurance laws and assists consumers directly by responding to insurance inquiries and investigating complaints against insurance companies and producers. The Consumer Services section of the Division is located in the Anchorage office and is responsible for handling consumer complaints and inquiries.

Before contacting Consumer Services with a complaint discuss your issues with your insurance company or producer. If you do not receive a satisfactory response from the insurance company or producer, contact the Consumer Services section at (907) 269-7900 or send an e-mail to insurance@alaska.gov. A member of the Consumer Services section will discuss your complaint with you and if appropriate, request that you open a formal complaint.

A Consumer Service specialist will review the submitted complaint information, which should include copies of any correspondence, policies, or materials relating to your insurance problem, such as itemized medical bills, explanation of benefit sheets, property loss forms, vehicle appraisals, policy reports, etc.

If a violation of Alaska insurance law is found, the Consumer Service specialist will request that the insurance company or producer correct the problem. If no violation of Alaska law is found, a Consumer Service specialist will close the complaint. In each case you will receive a written response directly from the company or from the Consumer Specialist regarding the results of the complaint investigation.