File a Consumer Complaint

• What happens after the Division receives my complaint?
  • Within two weeks of filing, you should receive an acknowledgement letter stating:
    • your file number
    • the name of the consumer service specialist assigned to investigate your complaint
  • The Division will send a copy of your complaint to the company or other appropriate party and ask for an explanation of their position.
  • Your specialist will review all responses received to assure the problem has been properly addressed. This may result in more letters or phone calls between the examiner and the company or other parties.
  • Your specialist will send you a letter with the investigation results
    • if no evidence of a violation is found, the specialist will so advise and explain why the investigation is being closed
    • if your specialist is not satisfied with the company's response, the investigation will continue
• What can I do if my issue falls outside the Divisions regulatory authority?
  • You may have additional appeal, complaint or legal recourse available to you. You may find it helpful to review the following Alaska Department of Law webpage. This page contains a helpful list of other agencies and businesses which may serve as additional resources to address consumer complaints.
  • http://www.law.state.ak.us/department/civil/consumer/cp_resources.html
  • If you determine that your complaint is an issue with a medical provider rather than an insurance company the Alaska State Medical Association's grievance committee may be able to assist you.
  • http://www.aksma.org/
• File a Consumer Complaint Online. Note: This site works best with Microsoft Internet Explorer 6.0 and above. You must have Javascript enabled to use this program.
• Print a Complaint Form and Send by Mail
• NOTE: Health provider entities may NOT submit information through this site but should call the Consumer Services Section to obtain Provider Complaint instruction information.