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segment of the workshop was presented by Pat Shanahan. For further
information, please contact her at: Ms. Pat Shanahan,
Marketing Consultant
Strategic Planning &
Communications
206-284-6321
phanahan@seanet.com
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| Defining
Your Product and Market |
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What is your product?
- Traditional commodity
- Value-added commodity
- Value-added branded
product
Alaska
salmon is comes in three overall product classes. The
first is the traditional commodity product form. We
often think of this as fish in the round or head and
gut. Perhaps even can salmon qualifies under this category.
The
second category is value-added commodity. Many people
think that because they sell a boneless/skinless fillet,
they are selling something special. However, given the
incredible glut of farm salmon on the market, entering
the country as boneless/skinless, that product form
has really become a commodity.
The
third category is the value-added branded product. This
a product that has some level of value added processing;
however, the seller also took the time to brand the
product. The branding effort conveys a message of quality,
consistency, and uniqueness to the consumer that sets
it apart from your basic value-added commodity category.
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Niche Marketing
- Most marketing today
is niche marketing
- Alaska has been "niched"
- Generic product niche:
wild, natural, sustainable
- End user
- Distribution level
- Customer size
- Service
- Geographic
Most
marketing today is niche marketing. Niche marketing
may be defined as targeting, communicating and selling
to the heaviest users of your products.
Alaska
salmon has been niched in the market today. It carries
the connotation to the consumers of wild, natural
and sustainable. It is the job of salmon marketers
to target and communicate with the market segment that
care about these features.
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Market Identification
- The right size for
your operation
- Should match your ability
to source and service
In
defining your target market, there are a number of facets
to consider.
You determine the end user that best fits the attributes
of your product. Similarly, you must determine the product
that best fits the desires of your end user.
Based
on your operation, consideration must be put to what
point of the distribution chain you will sell to.
The
customer size must be determined. You may have selected
an end user that cannot absorb all of your product,
leading to reduced prices. Conversely, you may not be
able to service consumer demand which might lead to
increased consumer dissatisfaction.
Niche
marketing requires determining what level of service
you intend to provide. Quite often it requires constant
availability to service complaints and concerns.
The
geographic range will dictate the volume requirements,
nature of distribution and cost of marketing efforts.
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Market
Demand
- What does the market
want?
- What needs are not
being fulfilled?
- Is there market demand
for what we want to produce?
- What is current pricing?
A
part of identifying your market is to gauge whether
it is the right size for your operation. If you typically
move 1,000,000 pounds of boneless/skinless salmon, you
need to target a market that can handle that much product.
Be
sure not to target a market that will exceed your ability
to source and service. Aside from having adequate product
volume, you also need to have enough manpower to handle
customer complaints and other problems.
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Market Research
- The most important
phase of any marketing
- Doesn't always have
to be formal
- Visit, look, and listen
- Be ready to hear what
the market is telling you
Prior
to plunging into a detailed marketing program, be sure
to ask the following basic questions?
What
does the market want? Does your market appear to demand
the product? For instance, would it be wise to market
sea cucumbers to the US Midwest?
What
needs are not being fulfilled? Look at your target marketing
and see if there are things that they want that are
not available. Perhaps the retailers in your market
require a quality control program.
Is
there market demand for what we want to produce? If
the market appears unwilling to accept the existing
product line, is it possible to adapt the product line?
What
is current pricing? At expected prices in an area, will
your operation be profitable? For instance, will selling
Premium boneless/skinless sockeye fillets to a developing
country provide the highest price for your efforts?
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Sources of Supply
- Consistency is the
key in the marketplace
- Need to come up with
creative solutions for wild harvest fluctuations
Oftentimes
the one area people forsake in a marketing program is
market research. Dont eliminate this important
activity. It is the most important thing to do.
Market
research does not need to be formal. You can do things
as simple as call up customers and ask them what they
want or what they think about your products.
Be
sure to go where your product is being sold. Understanding
the environment that your buyers are required to operate
in provides you better insight into what their concerns
might entail.
Dont
take criticism personally. Different markets will want
different things. It is important to learn from feedback,
not resent it.
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Product Packaging
- What does the market
demand?
- How can packaging add-value
to the product?
- What are the best in
the business doing?
One
of the greatest quandaries about selling wild Alaska
salmon is that consistent supply is difficult to come
by. Some producers have solved this by selling only
frozen product. Obviously the can product was one way
of dealing with the ebb and flow of nature.
Whether
you play up the uniqueness of scarcity, or find a product
line that can be maintained throughout the year, be
sure to accommodate for Alaska salmons inconsistent
supply.
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Value-Added Product
Development
- Must be customer-driven
- Don't test on your
customers
- In order to be successful
it has to offer something more or different that what
is already out there.
Be
sure you develop packaging that meets the markets
expectations. If your competition is using an attractive
vacuum packed wrapper, dont send your product
in a bread bag.
Oftentimes
your packaging can add value to the product. Using vacuum
packaging is an obvious example. Attractive packaging,
or packaging features that lend to convenience for the
consumer, are important items to consider.
Check
out your competition. Check out the best in the business.
Consumers react positively to innovative and convenient
packaging.
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